An error message can occur if a problem causes your device to shut down or restart unexpectedly. You might see a blue screen with a message that your device ran into a problem and needs to updated. Please contact Support if you receive one of the following error messages:
- ASR_OFFLINE
- ASR_UPDATE_REQUIRED
-
CRITICAL_PROCESS_DIED
-
SYSTEM_SERVICE_EXCEPTION
-
DPC_WATCHDOG_VIOLATION
This article doesn't contain a list of all error codes, but since many error codes have the same potential resolutions, please contact support at itsupport@zendesk.com or or using IT Issues webform.
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